Blackboard Issues

Mercer Online: For Blackboard issues, please contact Mercer Online at or call at 609-570-3389 or email at or stop in at our office in the Communications building at CM120 - Office Hours: Monday-Friday, 9 a.m. – 5 p.m.

Login Issues and Student Email

IT Help Desk:  For any Login issues please contact the MCCC Help Desk at 804-505-8075 or

The IT department is responsible for the student portal and your student email.

Honorlock Issues

If students encounter issues reach out to HonorLock support team through livechat on the HonorLock dashboard in Blackboard as they will be able to troubleshoot with the students immediately. Students can also call while still in session to 1-844-243-2500.