Support and Troubleshooting

Honorlock Troubleshooting

If students encounter issues reach out to HonorLock support team through livechat on the HonorLock dashboard in Blackboard as they will be able to troubleshoot with the students immediately. Students can also call while still in session to 1-844-243-2500


Collaborate Closed Captioning information

Moderator Help Link

Participant Help Link

Collaborate Videos
As promised here is the video from today’s session: . Also please see the videos below. These are Blackboard help videos that explains Collaborate:

Blackboard Collaborate with the Ultra Experience User Interface Tour

Session Settings in Blackboard Collaborate with the Ultra Experience

Sharing PowerPoint Files in Blackboard Collaborate with the Ultra Experience

Share Files to Breakout Groups in Blackboard Collaborate with the Ultra Experience  

Collaborate Video Issue:
Here is a known issue that some users might experience where the webcam appears sideways. Its caused by users using Edge. You can add this to the site. Do not add the link to the Bb page because after a while Bb removes it:

Tech Support Solutions

Hardware Needs for Faculty and Students
If any faculty ask about equipment (laptop, webcams or software) Please tell them to contact their Division. Do not send them to IT help desk or put in a ticket for them.

If students ask for equipment or software please have them contact Student Affairs. Please do not send them to IT.

Library Resources

Access to E-Books
Follett, our corporate partner who operates the MCCC Bookstore, has announced a series of initiatives to help ease the burden of students, faculty, and staff during this period of a health emergency. The company has distributed an email outlining new services and policies toward this end. See the message here.

Specifically, Follett wants to call your attention to three new services available through the MCCC Bookstore

  1. FREE Online Shipping Offer: Visit the campus store website for free shipping on all items with no minimum purchase. This includes various formats of course materials, supplies, apparel, technology and more. 
  2. Access to eBooks AT NO ADDITIONAL CHARGE: Visit the campus store website to gain access to eBooks at no additional charge with your .edu email address. You can access up to seven eBooks for the designated period free of charge.
  3. Free Shipping on Rental Returns & Deadline Extensions: The campus store is offering free shipping return labelsand is also extending the non-return period without penalty to assist with increased returns by mail. Click the COVID-19 message on the home page of the campus store website.

The company has updated its websites with details explaining these options, as well as FAQ’s for customers.

Visit the campus bookstore website at:

Blackboard Help

Copying Assignments

Blackboard Support Documents

Step tables for completing tasks in pdf format

MCCC Related Support

.  If you’re having trouble accessing the MyMercer portal with Google Chrome browser, please try one of the following:

Navigate directly to where you want to go, such as:

Admissions, Registration and Payment Information

20 Percent Off Summer Courses page

Faculty SharePoint Resource Page

Tools For Faculty and Staff

Flipgrid Link:

Self-Service Guides for faculty

Self-Service Viewing Roster and Grade Entry guide:

Self-Service Grade WN Entry guide:

Self-Service Recording Students Never Attended